General Tablet e-Edition Questions

Q: How can I subscribe and get access to the digital edition?

A: Visit our order form to subscribe and get access to the digital e-Edition.

Q: How do tablet edition subscriptions work?

A: Tablet e-Edition subscriptions are included with your print subscription or online-only subscription.

General iPad/iPhone/iPod Touch Questions

Q: I am having general problems with my app.

A: You may need to restart the application by double tapping on the round home button on the bottom front of your iPad.

The apps that are running on your device will appear along the bottom row.

1. Hold down the icons until they “shake.”
2. Tap on the red circle to close the app and reset your application. This does not delete the app, but just stops it from running.
3. Double tap the home button again to return to all of your apps.
4. Re-open the app.

Q: My app keeps crashing. What can I do?

A: Were sorry to hear that some users are experiencing crashing and download problems on iPad/iPhone/iPod Touch. For best performance, please shut down any other apps running in the background. If problems persist, please force-quit the app, then re-open it. If you’re still having trouble, try turning your device off and then turning it back on. You can also try deleting and re-installing the app. And if none of that works, please let us know.

Q: What is iOS?

A: iOS is Apple’s mobile operating system, which is the software that your iPad runs on. iOS 5 is an update that adds new features and improvements, including changes that affect your e-Edition app. For the latest features, please refer to Apples website: http://www.apple.com/ios/

Q: How do I update my iPad/iPhone/iPhone Touch to the current iOS?

A: To get the free iOS software update, just connect your iPad to your Mac or PC, open iTunes, and follow the instructions. The latest iOS allows you to update wirelessly. For the latest updates on iOS, please refer to Apples website: http://www.apple.com/ios/

Q: How can I use my current print subscription to get access on my iPad/iPhone/iPhone Touch?

A: Once youve downloaded our e-edition app, you need to create an account if you havent already done so on our e-edition website. If you already have an e-edition account, login using that information. If not, create an account and make sure to include your subscriber ID. This can be found on your billing statement or by contacting circulation. Please refer to the e-edition frequently asked section for more information on setting up your account and general e-edition questions.

Q: Does the app cost to download?

A: Both the iPad, iPhone and iPod Touch apps are free to download. However, to gain access to the e-Edition issues, you must be a current subscriber.

Q: Do I have to be online to read a digital e-Edition?

A: No. All our digital editions are designed for reading offline once you download the edition. An Internet connection is required for some features, however, and high bandwidth (Wi-Fi) is recommended.

Q: How do I share an article in the app?

A: In article mode, you are able to share the current article you are reading via email, Facebook or Twitter by using the share icon in the lower right of your browser screen.

For more tips and help options, please refer to the apps help section located inside the app.

Q: Can I read the e-Edition in different languages?

A: The iPad/iPhone/iPod Touch apps are only available in English.

Q: Can I view the e-edition app before purchasing a subscription?

A: Yes. Download the app and click on the Demo button on the home screen.